Terms & Conditions
1. Our service
Our service (nicetwang.com) allows customers (‘user’, ‘users’) to connect with providers (‘tutor’, ‘tutors’) via Zoom video meetings and chat for the purpose of accent practise.
2. Using the service
The customer (‘user’, ‘users’) may use the website and service (nicetwang.com) to schedule accent practise with providers (‘tutor’, ‘tutors’).
3. Age restriction
3.1 Only individuals sixteen (16) years of age or older may use the application (nicetwang.com).
3.2 Customers (‘user’, ‘users’) using Twang (nicetwang.com) between the ages of sixteen (16) and eighteen (18) must review these Terms with a parent or legal guardian to ensure the parent or legal guardian acknowledge and agree to these Terms.
3.3 Should the customers (‘user’, ‘users’) parent or legal guardian not acknowledge and agree to these Terms, Customers (‘user’, ‘users’) must immediately discontinue use of the Application.
4. Zero Tolerance Policy
nicetwang.com is a zero-tolerance site. Hate speech, harassment, nudity or any act deemed as offensive by another customer (‘user’, ‘users’) or a provider (‘tutor’, ‘tutors’) will, at our discretion be blocked and deleted if we believe they have breached the stated terms and conditions. To report inappropriate behaviour please flag content via email: hello@nicetwang.com
5. Copyright material(s)
If the provider (‘tutors’,‘tutor’) receives any material that a reasonably prudent person would believe to be under copyright protection, the provider (‘tutor’, ‘tutors’) agrees to immediately destroy such materials and agrees that the provider (‘tutor’, ‘tutors’) shall not disseminate such materials in any manner.
6. Accuracy of representation
6.1 The information furnished by the provider (‘tutor’, ‘tutors’) must be accurate, complete, and not misleading.
6.2 The provider (‘tutor’, ‘tutors’) agrees to not misrepresent in any way, whether material or not, any aspect of your identity, background, skills, qualifications, credentials, regulated status, or professional standing when using the application.
6.3 The provider ( ‘tutor’, ‘tutors’) agrees to protect the privacy and legal rights of the Providers (‘tutor’, ‘tutors’) and Customers (‘user’, ‘users’) that they work with on nicetwang.com.
7. Refunds
If you require a refund once your booking has been made, there will be a 2.9% charge due to Stripe payment handling fees. Unfortunately this can not be avoided, but we are happy to re-arrange the booking for you at no extra cost to avoid this. Please make sure you are happy with the booking, before placing your order.
8. Amending your booking
If you need to amend or reschedule your session, we ask that you notify us 2-hours before your session begins so we can notify the tutor. Anything outside of that time frame will be charged in full. To amend or cancel simply email us at hello@nicetwang.com to make us aware, and we will do our best to re-schedule another session with your tutor.